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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.

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Cisco 820-605 exam is a 90-minute test that consists of 60-70 multiple-choice questions. 820-605 exam is conducted in English and is available online or at a Pearson VUE testing center. Cisco Customer Success Manager certification exam assesses the candidate's knowledge and skills related to various topics such as customer success management, customer experience, customer journey mapping, and customer analytics. 820-605 Exam also evaluates the candidate's understanding of Cisco products and services, including Cisco's collaboration, security, and networking solutions.

Cisco Customer Success Manager Sample Questions (Q50-Q55):

NEW QUESTION # 50
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

A. credibility
B. cost efficiency
C. risk management
D. sustainability
E. employee satisfaction

Answer: B,E

Explanation:
Employee satisfaction is critical when relocating to ensure talent retention during the transition. Cost efficiency is also essential as the relocation aims to reduce costs. Both outcomes support the company's success during such a significant change. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 51
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A. Review and update the success plan for ongoing activities.
B. Manage the service issues and escalations.
C. Join the sales and marketing strategy meetings.
D. No action is necessary as long as the health index is green.
E. Observe the online image of the customer.

Answer: C,D

NEW QUESTION # 52
Which expense is an operating expense (OPEX)?

A. payroll
B. software
C. computer equipment
D. office improvements

Answer: A

Explanation:
Payroll is considered an operating expense (OPEX) because it is a cost incurred in the normal course of business operations. Operating expenses include day-to-day costs such as rent, equipment, marketing, payroll, insurance, and funds allocated for research and development

NEW QUESTION # 53
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A. business
B. operational
C. data
D. technical

Answer: B

NEW QUESTION # 54
Refer to the exhibit.

What is the problem with this RACI example?

A. No one has multiple roles.
B. Too many people are accountable for this task.
C. More stakeholders should be involved.
D. Every task should have four people consulted.

Answer: B

NEW QUESTION # 55
......

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