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ServiceNow CSA Exam is a comprehensive certification program that is recognized globally. It is designed to validate the skills and knowledge required to be an effective system administrator for the ServiceNow platform. Passing the exam requires a thorough understanding of the ServiceNow platform and the ability to apply that knowledge to real-world scenarios. CSA exam is designed to be challenging, but it is also a valuable opportunity for professionals to demonstrate their expertise and advance their careers in the ITSM field.

ServiceNow CSA certification exam covers a broad range of topics, including user interface, security and access control, notifications and reporting, data management, and integrations. Professionals who hold the ServiceNow CSA Certification have demonstrated that they possess the skills and knowledge necessary to manage and configure ServiceNow instances to meet the needs of their organizations. They have a deep understanding of the ServiceNow platform and can effectively administer and maintain it. The ServiceNow CSA certification is an essential step for those seeking a career in ServiceNow administration.

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ServiceNow Certified System Administrator Sample Questions (Q320-Q325):

NEW QUESTION # 320
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

A. Log out and back in
B. Select Global Update Set
C. Use System Administration > Normal Security module
D. Select Normal role
E. End impersonation

Answer: C

Explanation:
Explanation
The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security Settings. This module will automatically disable all high security settings and restore your permissions to their original state.
References:
ServiceNow Product Documentation: High Security Settings
- https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/high ServiceNow Community: How to disable High Security Settings
- https://www.servicenow.com/community/now-platform-forum/platform-security-everything-you-need-to

NEW QUESTION # 321
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

A. One to Many
B. Many to Many
C. Extended
D. Database View

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data
/concept/c_DataManagement.html

NEW QUESTION # 322
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A. Select Field Class Manager module
B. Right click on form header, select Configure > Form Layout
C. Click on context menu, select Configure > Form Designer
D. Select Fields and Columns module

Answer: B,D

NEW QUESTION # 323
Group records are stored in which table?

A. Group [sys_user_group]
B. Group [sn_user_group]
C. Group [s_sys_group]
D. Group [u_sys_group]

Answer: A

NEW QUESTION # 324
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role What type of rules (s) would you use to implement this requirement?

A. UI Policy
B. Dictionary Design
C. Form Constraint
D. Field Limiter
E. UI Design

Answer: A

Explanation:
# UI Policies are the best way to implement dynamic form behavior such as making fields mandatory, hiding
/showing fields, and setting values based on conditions.
* Making "Resolution Code" mandatory when "State" is changed to "Resolved"
* This requires a UI Policy that:
* Condition: State = Resolved
* Action: Set "Resolution Code" field to Mandatory = True
* Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role
* This requires another UI Policy that:
* Condition: User does NOT have the role major_incident_manager
* Action: Hide the field
* Option A (Dictionary Design) #
* The dictionary defines the structure of fields but does not control dynamic form behavior like field visibility or conditions.
* Option B (Field Limiter) #
* There is no such feature called "Field Limiter" in ServiceNow.
* Option D (UI Design) #
* "UI Design" is not a recognized concept in ServiceNow. UI Policies are used for form behavior changes.
* Option E (Form Constraint) #
* There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.
Reference: ServiceNow UI Policy Documentation (Platform Configuration)

NEW QUESTION # 325
......

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